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Before you open an account or place a bet through pr55, these terms set out what applies to your use of the platform — from how transactions are handled via FPX and Boost to what we expect from you and what you can expect from us. Access to this platform depends on local law and is available only where local law permits.
These terms apply each time you access pr55, whether you are browsing football markets for Liga Super fixtures, moving between the sportsbook and live casino, or completing a deposit through FPX or Boost. They cover what the platform offers, how your account is operated, and what you agree to when you interact with any part of the site. They do not replace applicable local law — where Malaysian law or the law of your eligible region sets a higher standard, that standard applies. We update these terms when our services or obligations change. The current version is always the one shown here. If a section of these terms is found to be unenforceable, the rest remains in effect. Your continued use of the platform after a change is published means you accept the updated terms. If you have a question about what a clause means for your account specifically, reach our support team through the contact details in the support section below. Availability of the platform and all features described in these terms depends on your location and whether access is permitted under local law.
Different parts of your experience on pr55 fall under different rules. Here is a clear breakdown of what sits inside and outside our legal terms so you know exactly where each policy applies.
Your login credentials, account settings and session activity on pr55 are covered by these terms. How you create, maintain and close your account — and the steps visible in your account dashboard — are all governed here.
Deposits and withdrawals processed through FPX, Boost and other supported payment rails fall within these terms. The specific limits, steps and verification fields shown at the cashier screen are part of your transaction agreement with us.
Game content supplied by studios such as Microgaming, CQ9, Bigtime Gaming and PlayStar is subject to each provider's own terms alongside ours. We make titles available in our lobby; the underlying game rules are set by the studio.
External services — including the FPX banking network, Boost wallet infrastructure and any linked sites you navigate to from pr55 — operate under their own terms. We are not responsible for the policies or conduct of those third parties.
These terms give you concrete options when something in your account needs attention. You do not need to wait for a complaint to escalate before acting — most adjustments are accessible directly in your account dashboard after login. If a record looks wrong, the first step is to check the transaction history shown in your wallet page; each deposit or withdrawal entry carries a reference number you can quote when contacting support. Account details such as your registered mobile number or preferred payment method can be updated through the settings section. Where a change requires identity verification, the fields and documents needed are shown on screen. For anything that cannot be resolved through self-service, our support team can review your account and raise the matter with the relevant internal team.
Your full transaction history — including FPX deposits, Boost payments and any settled bets — is visible in the wallet section after login. Each entry carries a reference you can use when raising a query.
Update your registered contact details or preferred payment method through account settings. Where verification is required, the platform shows you exactly which fields and documents to submit.
If a clause in these terms is unclear, contact support with the specific section in mind. We will respond with a plain explanation of how it applies to your account.
For issues that cannot be resolved through self-service — disputed transactions, access problems or data queries — reach support via live chat or email. Quote your account reference and the relevant transaction ID.
For questions about your account rights, data handling or the terms that cover your transactions, our support team is reachable through the channels below. Have your account reference ready when you write in — it speeds up any check we need to run on your behalf.
Start a chat session directly from the pr55 site. The chat window is accessible once you are logged in, and a team member will pick up your query and confirm which policy applies to your situation.
Write to our support address for queries that need a written record — useful when you are referencing a specific clause or a transaction ID from your FPX or Boost history that you need documented.
Many legal and account queries can be resolved without contacting support at all. Check the current state of your account settings, transaction records and policy notices from the dashboard after login.
We take a straightforward approach to the data your account generates. What we collect, how long we keep it, and who can access it are all covered in the privacy notice linked from your account dashboard. Account security runs through the login and verification steps shown during sign-in — follow the instructions on screen and keep your credentials to yourself. Cookies used on the platform are documented in the cookie notice; you can review and adjust non-essential cookie preferences from the settings page. If you want to request a copy of the data we hold for your account, or ask us to correct something, send the request through the support channels listed above and quote your account reference.
We keep account records for the period required under applicable law. Transaction data — including FPX and Boost deposit records — is retained as long as it is needed for account administration and legal compliance. The current retention schedule is in the privacy notice.
The platform uses cookies to keep your session active and to understand how the site is being used. Non-essential cookies can be adjusted from the cookie settings panel. Essential cookies required for login and the cashier cannot be disabled without affecting account function.
Your account is protected by the login and verification steps shown on screen. We do not share your credentials or payment details with third parties outside the payment rails you use. If you suspect unauthorised access, change your password immediately and contact support.
To review, correct or ask about the data tied to your account, contact support with your account reference. We handle data requests in line with applicable law and will confirm receipt and a timeline by return.
These are the questions we hear most often about how our terms apply to accounts in Malaysia. If yours is not covered here, the support team can give you a specific answer.
Access and the terms that apply depend on local law and the eligible region you are in. If the platform is available where you are, these terms apply in full. Where local law sets a different standard, that standard takes precedence over our terms.
The version shown on this page is always the current one. We update it when our services or obligations change, and continued use of pr55 after an update is published means you accept the revised terms. Check this page directly for the latest version.
Yes. Your full transaction history — covering FPX deposits, Boost payments and settled bets — is in the wallet section of your account dashboard after login. Each entry carries a reference number. Quote that reference when you contact support about a specific transaction.
We retain data for the period required under applicable law, even after an account is closed. The full schedule is in the privacy notice linked from your dashboard. To ask about specific records, contact support with your account reference and the nature of your query.
Change your password immediately through account settings, then contact our support team via live chat or email. Quote your account reference and any transaction IDs that look unfamiliar. We will review the access log and advise on next steps from there.
No. Studios like Microgaming, CQ9, Bigtime Gaming and PlayStar supply game content to our lobby. They do not have access to your account details, payment information or transaction history. Data handling is governed by our terms, not by any studio.