pr55 Privacy Policy — How We Handle Your Account Information
This policy sets out what information we collect when you access pr55, how we use it, and the choices available to you. It applies to your account, your transaction history — including payments through FPX, Boost and DuitNow — and any data generated as you move between our sportsbook and casino sections.
Account data handled with care
FPX, Boost & DuitNow transaction records covered
Your rights explained clearly
Contact path for data questions included
POLICY SCOPE AND BASIS
What This Policy Covers and Why We Hold Your Data
When you create an account with pr55, we collect the details you provide during registration — name, contact information and your chosen login credentials. As you use the platform, we also record transaction data tied to payment methods you connect, which may include FPX online banking references, Boost wallet identifiers and DuitNow transfer records. This data is used to operate your account, process deposits and withdrawals, verify identity where required, and respond to support requests you raise. We do not sell your personal information to third parties for their own marketing purposes. Cookies and similar tracking tools are used on our site to maintain your session, remember preferences and monitor page performance. You can adjust cookie behaviour through your browser settings at any time, though some functions may be affected. Data we hold is kept only for as long as it is needed to provide the service or meet any applicable retention obligation. If you close your account, we will handle retained records according to the obligations in effect at that time and the region from which you accessed the service. Access to this platform and the protections described here depend on local law and are available only where local law permits.
FPX banking references
Boost wallet identifiers
DuitNow transfer records
Account login credentials
Session and preference cookies
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every part of your pr55 experience falls under the same data rules. Understanding what this policy covers — and what sits outside it — helps you know where to direct any question about how your information is handled.
Account Access
Registration details, login activity and account preferences are fully within scope. We hold and manage this data directly, and you can request a review of what we hold through the support channel described in this policy.
Transaction Records
Deposit and withdrawal records linked to FPX, Boost and DuitNow sit within scope. These records may also be held by your bank or e-wallet provider under their own terms, which we do not control.
Site Content and Browsing
Page views, session duration and in-lobby navigation data are collected through cookies and analytics tools we operate. This helps us keep the sportsbook and casino sections functioning correctly on your device.
Third-Party Services
Links to external payment processors, game studios or other third-party services fall outside the scope of this policy. Those providers operate under their own privacy terms, which we encourage you to read before sharing data with them.
YOUR DATA RIGHTS
Actions You Can Take Regarding Your Personal Information
You are not without options when it comes to the data we hold. At any point, you can contact us to ask what personal information is stored against your account, request that inaccurate details be corrected, or ask us to clarify how a specific piece of data is being used. If you believe we are holding data we no longer need to retain, you can raise that as a formal question through our support channel. We will respond and, where we are in a position to act, do so within a reasonable period. Corrections to your account details — contact number, email address, or linked payment method — can be initiated directly from your account settings page after login. Where a change requires identity verification, the fields and steps needed are shown on screen at that point. All requests relating to data are handled through the contact route set out in this policy.
Review Your Records
Submit a request through our support channel to ask what personal data we hold on your account. We will confirm the categories of information stored and the purpose for which each is held.
Correct Account Details
Log in and navigate to account settings to update contact details or linked payment references. Where verification is required, the on-screen fields will indicate the steps needed before the change is saved.
Raise a Data Question
If something in this policy is unclear, or you want to understand how a specific action — such as a DuitNow deposit — is logged, contact us directly. We will give you a factual answer based on what we actually record.
Request Data Removal
Where we hold data that is no longer required to operate your account or meet a retention obligation, you can ask us to delete it. We will review the request and respond with what action we are able to take.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about how pr55 handles your information, or you need to exercise any of the rights described in this policy, the routes below connect you to the right team. For account-specific queries — such as reviewing a FPX transaction record or updating linked contact details — include your account username so we can locate your information promptly.
Live Chat
Open the chat widget from any page on pr55 to reach a support agent directly. State that your question relates to your privacy or account data so it is directed to the right team without delay.
Email Support
Send a written request to our support email address, found in your account dashboard after login. Written requests are useful for formal data queries where you want a documented response.
Account Dashboard
Some data management actions — including updating contact details and reviewing linked payment methods such as Boost or DuitNow — are available directly from the settings section of your account after login.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Retention and Account Security
Holding your account information responsibly is not a side concern — it is part of how pr55 keeps the platform functional and your account yours. The measures below describe how we approach each area, from how long we retain data to how we manage the cookies that keep your session running correctly.
Cookie Management
We use session cookies to keep you logged in and preference cookies to remember your settings across visits. You can manage or disable non-essential cookies through your browser settings. Disabling session cookies may affect your ability to stay logged in during a visit.
Account Security
Access to your account is protected by the credentials you set at registration. We do not share login details with third parties. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
Data Retention
We keep your personal data for as long as your account is active or as required to meet any applicable obligation in the regions where this service is available. When retention is no longer required, data is removed or anonymised according to the process in effect at that time.
Policy Updates
This policy may be updated when the way we collect or handle data changes. The current version is always accessible from the footer of the pr55 site. Continued use of the platform after a policy update is published means you have had the opportunity to review the changes.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy at pr55
These are the questions we hear most often about how account data is collected, stored and managed. If your question is not covered here, use the live chat or email route in the support section above.
What personal data does pr55 collect when I register?
We collect the name, contact details and login credentials you provide at registration. From there, we also log transaction references from payment methods you connect — such as FPX, Boost and DuitNow — along with account activity needed to run the service and handle support requests.
Is my FPX or DuitNow transaction history visible to pr55?
Yes. Transaction references generated when you deposit or withdraw through FPX, DuitNow or Boost are recorded on your account. This lets us match payments to your wallet and respond to any query about a specific transaction. Your bank or e-wallet provider also holds its own record under its own terms.
How do I find out what data pr55 holds about me?
Submit a request through live chat or our support email, both of which are accessible from your account dashboard after login. Include your account username and confirm that the request is a personal data enquiry. We will respond with the categories of information we hold and the purpose for each.
Can I update incorrect details on my account?
Yes. Log in and go to account settings to update your contact number, email address or linked payment details. If the change triggers a verification step, the required fields are shown on screen. For anything that cannot be changed from settings directly, contact support and we will assist.
Does pr55 share my data with game studios like Microgaming or CQ9?
Game studios such as Microgaming, Bigtime Gaming, CQ9 and PlayStar supply game content to the platform lobby. They do not receive your personal account data as part of that arrangement. Any data handling by a third-party provider is governed by that provider's own privacy terms, not by this policy.
How do I ask pr55 to delete my data?
Contact us through live chat or the support email found in your account dashboard. State clearly that you are requesting data deletion. We will review what we hold, confirm what can be removed given any applicable retention obligation, and let you know the outcome within a reasonable timeframe.
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