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These terms set out what you agree to when you open and use a pr55 account, including how your account, wallet transactions via FPX or Boost, and access to sports betting and casino content are governed. Access is available where local law permits and eligibility requirements are met.
By creating and using a pr55 account, you agree to these terms in full. They apply to every part of your account — your login credentials, your wallet balance, deposits made through FPX or Boost, and any activity across sports betting markets or casino categories. Where a specific feature has its own set of rules, those rules sit alongside these terms, not in place of them. We may update these terms when our services change, when local regulations affecting eligible regions are revised, or when we add new account features. When we do, we will post the revised version here and note the change date. Your continued use of the account after a change is posted means you accept the updated terms. If you do not accept a revision, stop using the account and contact support to close it. These terms do not override applicable local law in Malaysia. Where a term conflicts with a legal requirement in your eligible region, the legal requirement takes effect for that point only. Everything else in these terms continues to apply. Availability of any service depends on local law and eligible regions — we do not represent that every feature is accessible everywhere.
These terms cover specific parts of your pr55 relationship with us. Some areas are within scope; others are governed separately or by third parties. Knowing the boundary helps you direct questions to the right place.
Your login, password security, account registration details and session activity on pr55 are all within scope. You are responsible for keeping your credentials secure. Any access using your login details is treated as authorised by you.
Deposits and withdrawals processed through FPX, Boost or other configured payment rails are covered here. Transaction records are visible in your account dashboard. We do not control processing timelines on the bank or e-wallet side.
Sports odds displays, casino game lobbies, account notifications and promotional content shown on pr55 are within scope. The current state of any active content is shown in your account after login, not guaranteed in advance.
Game studios such as Microgaming, Bigtime Gaming, CQ9 and PlayStar supply game content under their own terms. Payment providers including FPX and Boost operate under their own agreements. We are not liable for how those third-party services perform.
You have several concrete options when it comes to managing how your account information is held and used. Your transaction history — every deposit via FPX or Boost, every withdrawal — is available in the account dashboard after login. If you spot an error in your registered details, you can update most fields directly in account settings; for identity-linked fields, contact support with the correction and we will verify and amend the record. You also have the right to ask what account data we hold, and we will respond through the contact path you used to raise the question. All requests are handled in the order received, and we aim to acknowledge within a reasonable period. If you want to close your account, submit the request through support — your wallet balance must be at zero before closure is completed.
Log into your account and open the transaction history tab to see a full record of deposits, withdrawals and account activity. No separate request is needed for standard transaction data.
Update non-identity fields in account settings directly. For name, identity document or payment-linked fields, raise a correction request with support and follow the verification steps shown in the reply.
If any part of these terms is unclear, contact us through live chat or email. Reference the specific section you are asking about so we can give a precise answer rather than a general one.
Submit a closure request via support. Ensure your wallet balance is at zero before the request, and confirm your identity through the verification step shown in the support reply.
If you have a question about these terms, an account action you need help with, or a correction to request, we have three contact paths available. Use the one that suits your situation — live chat for quick questions, email for formal requests that need a written record.
Open the chat widget from any page on pr55. Live chat is the fastest route for account-access questions and for clarifying how a specific term applies to your account.
Send your question or formal request to our support email address shown on the contact page. Include your account username and the specific terms section your question relates to for a precise reply.
Many account details, transaction records and notification settings are manageable directly in your dashboard after login — no need to contact us for standard data review.
We hold account data only for as long as it is needed to operate your account and meet any applicable record-keeping obligations in eligible regions. When your account is closed, data is retained for the minimum period required, then deleted or anonymised according to our retention schedule.
Your account is protected by password authentication. We do not store your FPX or Boost credentials — payment authentication happens on the provider's own secure page. Keep your pr55 password unique and do not share it.
We use session cookies to keep you logged in and preference cookies to remember your account settings. Analytics cookies help us see which sections are used most. You can manage cookie preferences in your browser settings at any time.
Transaction records are held for the period required by applicable obligations in eligible regions. Account profile data is held while your account is active. After closure, data is retained for the minimum required period before deletion.
To request a correction to stored data, or to ask what data we hold, contact support by email with your account username. We will confirm receipt and respond through the same channel within a reasonable period.
Questions we hear most often about how these terms work, what they cover and what you can do under them.
Yes. These terms apply to all activity under your pr55 account — football betting markets, live casino tables, slots and any other category you access. Where a specific feature has its own supplementary rules, those are shown alongside the relevant feature in your account.
When we update these terms, the revised version is posted here with a change date. Continuing to use your account after the change is posted means you accept the updated terms. If you do not agree, contact support before continuing to use the account.
Deposits and withdrawals processed through FPX or Boost are within scope of these terms. However, the payment providers themselves operate under their own agreements. We cannot control or accept liability for how FPX or Boost process transactions on their own systems.
Log into your account and go to the transaction history section in your dashboard. Every deposit and withdrawal processed through your account is recorded there. No separate request is needed for standard transaction data — it is available directly after login.
Yes. Send a request to our support email address with your account username. We will confirm what data is held and respond through the same channel. Identity verification may be required before we release account data details.
Submit a closure request through support. Before closure is completed, your wallet balance must be at zero — withdraw any remaining funds first. We will ask you to confirm your identity through a step shown in the support reply before the account is closed.